We, Kinderhotels Europa Management und Marketing GmbH, endeavor to make our website accessible in accordance with the Accessibility Act as amended to implement the European Accessibility Directive(Directive 2019/882) on the accessibility requirements for products and services.

The Web Content Accessibility Guideline - WCAG 2.2 was complied with as far as possible.

This accessibility statement applies to the website www.kinderhotels.com

Status of compliance with the requirements

This website is only partially compliant with conformance level AA of the "Web Content Accessibility Guidelines Web - WCAG 2.2" due to the following incompatibilities.

Non-accessible content

The content listed below is not accessible for the following reasons:

INCOMPATIBILITY WITH ACCESSIBILITY PROVISION

Images and graphics may still have inadequate or missing alternative text. This violates the non-textual content success criterion. We endeavor to provide appropriate alternative texts for new content immediately and to revise older content on an ongoing basis.

The deficiencies in the following success criteria will be rectified by our content team and our technical department in the next development cycles:

• Some pages of our website use embedded content from third-party providers (e.g. iFrames). We would like to point out that this external content is not under our control and may not meet the accessibility requirements of WCAG 2.2. We therefore accept no responsibility or liability for the accessibility of this embedded content.
• We endeavor to make all content such as images, texts and functions as accessible as possible and to meet the requirements of WCAG 2.2. However, if you notice any barriers - such as missing alternative texts or content that is difficult to access - please let us know. Your comments will help us to continuously improve our website.

We have also randomly checked our website for visual animations as well as audio and video files. If you find any other audiovisual content for which you still need text alternatives or subtitles, or animations that still require interruption mechanisms, please let us know.

DISPROPORTIONATE LOAD
Some of our videos do not have audio description. This means that the WCAG success criterion (audio description recorded) is not met. We are of the opinion that correcting this would represent a disproportionate burden in terms of accessibility regulations. The video on the homepage, which is automatically played in the header, does not have audio and therefore does not require an audio description.

This content does not fall within the scope of the applicable legislation

PDF documents and Office documents, mainly older ones, are not accessible. For example, PDF documents are not tagged, which means that they cannot be read and used by screen reader users, or only to an insufficient extent. This means that WCAG success criterion 4.1.2 (name, role, value) is not fulfilled.

Creation of this accessibility statement

This declaration was created on 17.07.2025. The assessment of the website's compliance with the BaFG was carried out in the form of a self-test according to WCAG 2.2. This declaration was last updated on 17.07.2025.

Feedback & contact details

The offers and services on this website are constantly being improved, exchanged and expanded. Usability and accessibility are very important to us. If you notice any barriers that prevent you from using our website that are not described in this statement, please contact us via this email office@kinderhotels.com.

CONTACT
Kinderhotels Europa Management and Marketing GmbH
Seeblickstraße 49a
A-9580 Villach-Drobollach

Phone: +4342544411
E-Mail: office@kinderhotels.com

Enforcement procedure

If you do not receive a satisfactory response from the above contact option, you can submit a complaint to the Complaints Office of the Austrian Research Promotion Agency with Limited Liability (FFG). The FFG accepts complaints electronically via the complaints office contact form.

The complaints are examined by the FFG to determine whether they relate to violations of the provisions of the Web Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an institution attributable to it.

If the complaint is justified, the FFG must issue recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the existing deficiencies.

Information in accordance with the Accessibility Act (BaFG)

Enforcement procedure

In the event of unsatisfactory answers from the above-mentioned contact option, you can contact the Social Ministry Service of the Provincial Office of Upper Austria by means of a complaint.

Contact:

• Gruberstraße 63, 4021 Linz
• Tel: 0732/7604-0
• Fax: 0732/7604-4400
• E-mail: post.oberoesterreich@sozialministeriumservice.at

The complaints are examined by the Social Ministry Service to determine whether they relate to violations of the provisions of the Accessibility Act, in particular deficiencies in compliance with the accessibility requirements, by the federal government or an institution attributable to it.

If the complaint is justified, the Social Ministry Service must issue recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the deficiencies in question.